Privacy Policy
Last updated: 1 September 2026
This legal document applies to: https://therapy-cph.dk
This website is owned and operated by:
Mark Colclough ApS
Smørmosetoften 8
5700 Svendborg
Denmark
CVR: 38285424
Email: [email protected]
1. Introduction
Your privacy matters. This Privacy Policy explains how Mark Colclough collects, uses, stores and protects your personal information when you visit this website, contact us or use our services.
We are committed to processing your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Danish data protection legislation.
2. Data controller
The data controller responsible for processing your personal data is:
Mark Colclough ApS
Smørmosetoften 8
5700 Svendborg
Denmark
Email: [email protected]
CVR: 38285424
3. Personal data we collect
Depending on how you interact with us, we may collect and process the following personal information:
- Name
- Email address
- Telephone number
- Booking information
- Billing information
- Payment information where relevant
- Messages submitted through contact forms or email
- Cookie preferences
- Technical information such as browser type, device information, IP address and website usage data
We only collect personal information that is necessary for operating this website, responding to enquiries and providing our services.
4. Special category data and health information
The services described on this website relate to psychotherapy, couples therapy, emotional wellbeing, workshops and retreats.
The website is not intended to request or routinely collect detailed health or diagnostic information through general website forms, analytics or marketing technologies. Because the services concern psychotherapy and relationships, information you voluntarily provide when contacting me, making a booking or receiving professional services may include sensitive or special-category personal data.
We do not use advertising platforms such as Meta Pixel or similar technologies to collect, analyse or transmit medical diagnoses, treatment information or other health data.
If you voluntarily disclose sensitive personal information when contacting us, that information is handled confidentially and solely for the purpose of responding to your enquiry or providing professional services.
All services provided are non-medical, non-diagnostic therapeutic conversations focused on emotional and relational wellbeing rather than medical diagnosis or clinical health assessment.
5. Why we process your data
Your personal information may be processed to:
- Respond to enquiries
- Arrange consultations
- Manage appointments through Amelia Booking
- Provide psychotherapy, couples therapy, workshops and retreats
- Issue invoices and maintain accounting records
- Process payments
- Improve this website and user experience
- Analyse website performance
- Comply with legal obligations
6. Legal basis for processing
Ordinary personal data is processed under an applicable legal basis under Article 6 GDPR. Where special-category personal data is processed, an applicable condition under Article 9 GDPR is also relied upon. Depending on the circumstances, relevant bases may include:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests in operating and improving the practice
7. Cookies and consent
This website uses cookies to improve functionality, analyse website traffic and support relevant marketing activities.
Non-essential cookies and similar technologies that require consent are not intended to be activated until the relevant consent has been provided. Essential technologies necessary for the website to function may operate without consent where permitted by law.
You may withdraw or change your consent at any time through the cookie settings available on this website.
For further information, please refer to our Cookie Policy.
8. Service providers and data sharing
Personal information is shared only where necessary for the operation of this practice or where required by law.
Depending on which services you use and which features are active, personal information may be processed by selected providers where necessary for the relevant purpose. Not every provider listed below receives information about every client or website visitor. These may include:
- NordicWay (website hosting and email services)
- Amelia Booking (appointment management)
- Stripe (card payment processing, where specifically requested and made available)
- Google Meet (online consultations)
- WhatsApp (where agreed communication takes place)
- Google Analytics
- Google Tag Manager
- Google Calendar
- Marketing and advertising platforms where consent has been provided
- Professional advisers where legally required
Where personal information is transferred outside the European Economic Area, appropriate safeguards are implemented in accordance with GDPR.
9. AI-assisted administration
From time to time, carefully selected artificial intelligence tools may assist with administrative tasks within the practice.
Such tools are never used to replace professional judgement. Any processing of personal information takes place only where appropriate confidentiality safeguards and applicable data protection legislation are respected.
10. Retention of personal data
Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected or to comply with applicable legal obligations.
Accounting records and invoices are retained for the periods required under Danish law.
Information relating to professional services is retained only for as long as there is an appropriate professional, administrative or legal basis for doing so. Different categories of information may have different retention periods. When personal information is no longer required, it is deleted, anonymised or otherwise securely disposed of where appropriate.
If you create a user account, your account information is retained until deletion is requested or the account is no longer required, subject to applicable legal retention requirements.
11. Confidentiality
Information submitted through this website is treated confidentially.
However, ordinary email and website contact forms should not be regarded as suitable for communicating highly sensitive personal information. Where appropriate, we may recommend a more secure method of communication.
12. Your rights
Under GDPR you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion where applicable
- Restrict processing
- Object to certain processing
- Withdraw consent where processing is based on consent
- Receive your personal information in a portable format where applicable
- Lodge a complaint with Datatilsynet, the Danish data-protection supervisory authority
13. Security
Appropriate technical and organisational measures are implemented to protect your personal information against unauthorised access, loss, misuse or disclosure.
Communication with this website is encrypted using HTTPS.
14. Changes to this privacy policy
This Privacy Policy may be updated from time to time to reflect changes in legislation, technology or our services. The latest version will always be published on this page.
15. Related legal documents
This document forms part of the legal framework governing the use of this website and the professional services provided by Mark Colclough ApS.
For a complete understanding of your rights, responsibilities and how your personal information is handled, we encourage you to read all of the following legal documents:
Together, these documents establish the legal framework governing the use of this website, the protection of your personal information, the use of cookies and similar technologies, and the professional relationship between you and Mark Colclough ApS.
If you have any questions regarding these legal documents or how they apply to you, please contact us at [email protected].